Customer Service

Our availability towards the customer is one of our distinguishing points, and for this reason our Spare Parts Service is organised to provide Dealers and Importers with an on-call service, ensuring all of our customers with an availability that does not cause machine downtime due to lack of parts.

Choosing original ZAGO parts means guaranteeing optimal and extended function of your equipment.

Purchasing original parts also guarantees fast delivery times, and when feasible, supported by ZAGO’s Customer Service technicians who, thanks to their direct experience in the field, prepare user, maintenance and workshop manuals, offering a truly all-round service.

Warranty management has been simplified thanks to a dedicated online portal. In addition to the legal warranty, ZAGO allows you to choose the best solutions for you, for a long lasting peace of mind.

Our “Best Plus” packages and scheduled maintenance packages allow you to work carefree and let you save.

Our highly trained technical staff is available for all necessary technical training.

The training programs held by our specialists are designed to transfer all of our know-how to your company in a short amount of time, so that you can use our products immediately.

We know that our success depends on your satisfaction in terms of product and service quality.

Our technical assistance team is guaranteed by our constantly updated team of technicians, by qualified personnel that is able to reply, in various languages, to your assistance and support-related needs. Our aim is to reduce machine downtime as much as possible.

Across the country we offer a direct after-sales service thanks to our equipped internal workshop and our two mobile workshops.

In addition to scheduled and emergency maintenance, our technicians, thanks to the use of specific tools, can also perform the diagnostics and assessment of used trailers, measuring the thicknesses and wear of the materials.

Our highly professional approach and experience gained in the field in over 45 years of business allow us to offer high added value, not only in terms of specific and efficient products, but also thanks to a series of services and additional indications that are crucial to improving production efficiency and profitability of the farm or composting plant.

Our Marketing, Sales, Administrative and Financial departments and our After Sales Service team work towards a single objective: to provide a concrete response to your questions and requests with customized products and services.

Our concept of assistance is strongly rooted in the belief that a satisfied customer represents the most crucial proof of an excellent service.

The mission of our After Sales Service is to listen to your needs, replying quickly and efficiently in the context of continuously-evolving markets, optimizing orders to minimize machine downtime.

We are aware that a machine working all 365 days of the year is an irreplaceable element within the company.

ZAGO places at your disposal an extensive network of qualified partners with a stocked spare parts warehouse and many years of experience, guaranteeing the capacity to rapidly tackle any type of intervention with quickly procurable spare parts and customized support.